At this initial stage, your case manager will liase with our collection officers and in-house debt analysts to analyse your case and determine the most effective strategy for the recovery exercise. A demand letter will be issued to the debtor seeking the recovery of your outstanding account.The demand letter will usually be followed by a telephone call.
In the event that the debt is not recovered at Stage 1, your Case Manager will liaise with you in regard to the next stage of the collection process. We will ascertain each individual case and a strategy for the recovery exercise will be put into motion.
Most debtors would settle their debts by Stage 2. If they have not, we would send our professional debt collection teams to their business premises or place of residence to chase up on the outstanding debt.